WINNERS 2016

 

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Overall winner

D-reizen

Automotive

BMW

Banks

Regio Bank

Energy Suppliers

logo_greenchoice

Greenchoice

Grid Operators

Enduris

Insurances

Centraal Beheer Achmea

Health Insurances (NEW!)

ONVZ Zorgverzekeraar

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_simyo

Simyo

Offline retail

HEMA

Online retail

logo_coolblue

Coolblue

Public transport

KLM

Leisure (NEW!)

D-reizen

Winnaar “Klant als Partner” Thema award

Regio Bank

 

THE CUSTOMER CENTRIC DNA AWARD SHOW

5th EDITION

 

14 April 2016

  

 

Customer or partner?

“Try not to become a person of success, but rather try to become a person of value.” – Albert Einstein

 

The most successful companies of the last few years are new players with their very own game plan. The key to the success of these companies, such as Airbnb and Uber, is the way they create value by enlisting the cooperation of users and partners. This requires a high level of trust towards their partners, employees, and, most of all, clients.

Customer centric companies realize the traditional ‘demand and supply’ relationship with clients is outdated and embrace the possibilities to jointly deliver the next generation of innovative services and products.

The strong involvement will strengthen the connection and the loyalty of your customers, or even turn them into your best salesmen. Why heavily invest when customers can promote and execute your products or services directly to others?

Therefore, the fifth edition of the Customer Centric DNA awards will focus on this theme and to what degree your customers perceive you as a partner.


 

ABOUT CCDNA

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The Award Show

The award show will reveal insights into which companies are the most customer-centric. During the award show winners will share how they achieve success in customer centricity.

This award show is a great opportunity to be inspired and to network with other industry professionals.

 

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The Research

Once again, DVJ Insights is the trusted business partner to measure how Customer Centricity is perceived from both the consumer as well as employee perspective. The research will be conducted with over 11.000 participants, rating over 100 companies active in a selected number of industries in the Netherlands. 

The CCDNA research does not only include the performance of the involved organizations, but also measures the strength of the brand. By using DVJ Insights’ validated method of storytelling, the research uses real experiences directly written by customers. As a result, the research provides thorough insights regarding the market position of the involved organizations and their direct and indirect competitors.

Interested in this research? Go to the website of DVJ Insights to learn more about the research and options for additional in-depth insights. 

 

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For Who

For industry professionals who are eager to learn about their performance with regard to customer centricity, and who want to further embed this within their organization.

For customer obsessed professionals that can have an impact on their organization in customer management.

Get inspired by the accomplishments of others. CCDNA will advise you where to set the bar for your organization!

PUBLICITY

CCDNA winners take pride in putting customers first and being recognised by CCDNA

 

BMW thanks their dealers

BMW press release about their victory in the automobile industry and the CCDNA celebration cake sent to their dealers.

Read the press release

Hema offers a special CCDNA discount

Hema celebrated their award by offering their clients a special discount on their next order.

Read the press release

Achmea’s CCDNA commercial

Achmea used CCDNA in their new commercial to show (potential) customers their customer centricity.

Read the press release
Watch the Commercial

Next to our winners, various press also acknowledged the relevance of the CCDNA scores and published about this. You can read more on Marketing Tribune, Marketing Online, Customer First, Sprout and in 67 other (branche-specific) media.

INDUSTRIES 2016

 

  • Banks
  • Insurances
  • Health Insurances
  • Offline Retail
  • Online Retail
  • Mobile Providers
  • Internet Providers
  • Public Transport
  • Leisure
  • Energy Suppliers
  • Grid Operators
  • Automotive

SUMMARY

TESTIMONIALS

previous attendees

testimonial_bol

Winner “Online Retail” 2013

“Voor bol.com geldt er maar één maatstaf van succes en dat is de keuze van onze klanten. Het winnen van de Customer Centric DNA Award 2013 is dan een aangename aansporing om iedere dag te blijven verbeteren om onze Nederlandse en Belgische klanten te blijven verrassen.”

testimonial_toyota

4x winner “Automotive”

“Bij Toyota staan onze huidige- en toekomstige klanten in ons denken en handelen centraal. De Customer Centric DNA Award geeft hiervan een mooie afspiegeling weer van waar we staan, en vooral wat we kunnen verbeteren. Want verbeteren kunnen we altijd. Toyota, Always a better way!”

testimonial_ditzo

3x winner “Insurance”

We zijn trots dat we weer genomineerd zijn voor meest klantgerichte verzekeraar! Al 2 jaar op rij wonnen we deze mooie aanmoediging om de dienstverlening aan de klant op nummer 1 te zetten. We zijn nu extra blij omdat we het afgelopen jaar veel veranderingen hebben doorgemaakt en we extra hard hebben moeten werken om weer op het oude niveau terug te komen.

testimonial_xs4all

4x winner “Internet Provider”

We zijn met z’n allen voor de klant aan het werk. Natuurlijk, dat geldt voor elk bedrijf. Maar wat het echt maakt, wat ons boven de rest uit tilt, is het feit dat onze medewerkers zó trots zijn om XS4ALL’ers te zijn dat de motivatie om klanten uitstekend te helpen, uit henzelf komt. De Award voelt voor hen dan ook als een persoonlijk compliment!

 

WINNERS PREVIOUS EDITIONS

 

Swipe in tabel naar links of rechts

Automotive

BMW

Banks

Regio Bank

Energy Suppliers

logo_greenchoice

Greenchoice

Grid Operators

Enduris

Insurances

Centraal Beheer Achmea

Health Insurances (NEW!)

ONVZ Zorgverzekeraar

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_simyo

Simyo

Offline retail

HEMA

Online retail

logo_coolblue

Coolblue

Public transport

KLM

Leisure (NEW!)

D-reizen

Winnaar “Klant als Partner” Thema award

Regio Bank

Swipe in tabel naar links of rechts

Automotive

logo_toyota

Toyota

Banks

logo_triodosbank

Triodos Bank

Energy Suppliers

logo_greenchoice

Greenchoice

Grid Operators (NEW!)

Delta

Insurance

logo_ditzo

Ditzo

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_simyo

Simyo

Newspapers (NEW!)

logo_trouw

Trouw

Offline retail

logo_blokker

Blokker

Online retail

logo_coolblue

Coolblue

Travel (NEW!)

logo_corendon

Corendon

Swipe in tabel naar links of rechts

Automotive

logo_toyota

Toyota

Banks

logo_triodosbank

Triodos Bank

Energy Suppliers

logo_delta

Delta

Insurance

logo_ditzo

Ditzo

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_kpn

KPN

Offline retail

logo_hema

Hema

Online retail

logo_bol

Bol.com

Swipe in tabel naar links of rechts

Automotive

logo_toyota

Toyota

Banks

logo_triodosbank

Triodos Bank

Energy Suppliers

logo_greenchoice

Greenchoice

Insurance

logo_ditzo

Ditzo

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_hi+vodafone

Hi & Vodafone

Offline retail

logo_ikea

IKEA

Online retail

logo_h&m

H&M

Swipe in tabel naar links of rechts

Automotive

logo_toyota

Toyota

Banks

logo_asn

ASN Bank

Energy Suppliers

logo_delta

Delta

Insurance

logo_unive

Univé

Internet Providers

logo_xs4all

XS4ALL

Mobile Providers

logo_kpn

KPN

Offline retail

logo_jumbo

Jumbo

 

Sponsors

Gold sponsor

Unit 4

Silver sponsor

Cendris

Bronze sponsor

CX Company

Media Partner

 

marketing-logo

Interested in sponsoring this event? Contact us at contact@ccdna.nl 

About BearingPoint

BearingPoint is a leading European management and technology consulting company serving commercial, financial and public services clients. Our more than 3,500 passionate, experienced consultants help organizations solve their most pressing challenges, day in and day out. 

We help our clients get practical, sustainable, measurable results, make the right strategic decisions and implement the right solutions. 

About DVJ

DVJ Insights is a global research agency helping companies to grow. We provide them with stepping stones regarding their brand, marketing, communications and customer insights.

We use recent science in buying behaviour combined with mass qualitative insights by using story telling techniques and free associations that reveal insights explaining the ‘why’.